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The Quickest Path To Credibility And Trust

Seoul, Korea, 1999. An auditorium full of men is glaring at me with suspicion. They all work at the Coca-Cola bottling plant, and I’ve just flown in from corporate to tell them how to improve their business. They don’t want to hear from me. They don’t want to be in a...

She Does This Zappy Thing…

… That helps my headaches. At least, that’s how a happy client might describe Myra’s services to a friend – she’s a holistic health practitioner. Trouble is – “a zappy thing that helps my headaches” – is not very helpful to Myra. What if, after...

Why on earth…

…would I want to do that? That’s the question I asked myself as Bob gestured excitedly towards this boulder in the middle of the surf, saying I could swim there. I had been running around with my dog on the beach when Bob noted I was wearing jeans on a balmy, 72...

The $176,500 Mistake

“You want $22,000 … for doing what?” That’s what a potential client said to Dani, an experienced trainer in the world of corporate people issues, right before showing her the door. Disheartened by that incident, she wanted to check with me before taking a similar...