by Samantha Hartley | Apr 25, 2008 | REAL Customer Service
Enlightened guest blogger Andy Andrews is back with a customer service story that needs to be shared. Instead of flipping out when things go wrong, why not create a raving fan? Here, Andy raves: “So I had a little problem with two episodes of Desperate...
by Samantha Hartley | Aug 21, 2007 | REAL Customer Service
Had my teeth cleaned for my 6-month check-up today and thought about how things have changed since I was a kid. There have always been magazines in the waiting room, but now dentists offer some cool perks: Blankets: This is a great idea. During a recent, seemingly...
by Samantha Hartley | Aug 21, 2007 | REAL Customer Service
Had my teeth cleaned for my 6-month check-up today and thought about how things have changed since I was a kid. There have always been magazines in the waiting room, but now dentists offer some cool perks: Blankets: This is a great idea. During a recent, seemingly...
by Samantha Hartley | Aug 19, 2007 | REAL Customer Service
There’s nothing like a vacation to put you at the mercy of customer service. It’s the best and worst of times to experience the zenith and nadir of what working people and the corporations behind them have to offer. I’m sorry to pile on, but the...
by Samantha Hartley | Feb 1, 2007 | REAL Customer Service
My threats of bodily injury finally got my fiance to the store to replace the fluorescent bulb that lights the kitchen counter. What took him so long? Fear of a dreadful hardware store experience. No, really. Men like Christopher who are not handy hate two things...